Delivery & Returns

Delivery

We deliver nationwide across South Africa.

Please note that delivery times are estimates and may be affected during peak periods, public holidays, or courier delays.

Shipping rates are calculated at checkout based on your delivery location.

Collection is available by arrangement.

Collection Address
12A Hambleton Park
98 Richards Drive
Halfway House, Midrand

Collection Hours
Monday – Friday
09:00 – 15:00

We want you to be completely satisfied with your purchase.

You may request a return, refund, or exchange within 14 calendar days of receiving your order.

To qualify for a return or exchange, items must:

Returns will not be accepted if products have:

Items that cannot be resold as new are not eligible for refund or exchange.

The following items are not eligible for return or exchange unless faulty:

Please inspect your order upon delivery.

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of receiving your order and include:

If approved, Monte Lion will arrange a replacement, exchange, or refund where appropriate.

For faulty or incorrect items reported within 7 working days of delivery:

Collection costs will be covered by Monte Lion
Replacement or exchange costs will be covered by Monte Lion and/or the relevant supplier

For change-of-mind returns, return shipping costs are the responsibility of the customer.

The return shipping fee may either:

If you have any questions regarding delivery, returns, or exchanges, please contact us:

📧 info@montelion.co.za
📱 WhatsApp: +27 63 292 0007